For short-term rentals, you need someone available 24 hours per day. With such a large percentage of guests being from overseas, various time zones come into play when they book your property. When a potential guest inquires from a different time zone, we show them we’re ready to help them, regardless of what the local time is. We understand that guests tend to check in and out at any time. And with maintenance problems being a potential at any time, it’s easy to see why we operate 24 hours every day.
We are constantly ready to communicate with guests. Guests can always reach us online or on our phones, making it so they have a live person to speak with any time they need to reach out. This provides the support they need at all times and the peace of mind that comes with knowing your guests are taken care of.
We have systems in place on the properties we manage, allowing our team to tend to possible Airbnb claims fast. Our timely service is the key to efficient management and guests appreciate the extra steps taken to ensure their experience is nothing short but positively memorable.
With our ground team, we’re constantly able to maintain properties, making it so it is ready to welcome your guests at any time. Your property will be taken care of in a way that invites guests to enjoy their stay from the moment they check in until the time they check out.
Response time is the key to ensuring your listings will rank in the search engine on Airbnb. With this being the case, we use this primary factor to our advantage by responding to guest messages with speed in mind. We take the time it takes to respond into consideration when we analyze our own performance. Time is calculated in seconds rather than minutes.